Shipping

Same Day Shipping - Orders for in stock items received by 11:00 am CST are usually shipped the same business day.  Orders for in stock items received after 11:00 am CST are shipped the next business day.  We work hard to get your order out as soon as possible; we do not have expedited shipping as all orders are expedited.  Currently we ship to United States (including APO and FPO) and Canada.

Carriers - We utilize FedEx (www.FedEx.com) and USPS (www.USPS.com) for most shipments. We also offer freight options on larger orders.  Please see the carrier web sites for information about shipping options and transit times. PLEASE NOTE THAT EXPEDITED SHIPMENTS SUCH AS 2ND DAY AIR, OVERNIGHT ETC. DO NOT INCLUDE SATURDAY OR SUNDAY IN EITHER THEIR TRANSIT OR DELIVERY TIMES!

Real-time Shipping Rates - When you check out we contact UPS and USPS and request the actual rates for the various shipping methods they offer and present them to you. 

Large Orders - If your order is over 70 Lbs. we can no longer automatically calculate the shipping cost.  The Checkout page will show shipping of $0.00 and a note that "Shipping Charges have not been applied".  Your order will probably be shipped in multiple packages and weight and box size are needed to determine shipping cost.  Once the actual shipping charges have been calculated a 2nd transaction will be created for the shipping amount and you will need to login to www.chenillemagic.com and pay for the shipping.  Your order will not be shipped until you checkout and pay for the actual shipping cost. To protect your security we do not keep a copy of your credit card information, so we need you to authorize a 2nd transaction for the shipping amount.

Canada Shipping - Shipping Options from UPS and the US Postal Service are displayed at checkout.  Please be aware that while initial UPS charges may be lower they do not include Customs Brokerage and Forwarding fees, which can add considerably to shipping costs, while USPS does not.  Please check with UPS as to what these fees may be before selecting this Option.  Please be aware that all shipments are subject to Import Duties and Taxes.

Local Pickup - We do not have a retail location, but you may order on-line and pick up from our warehouse.  In your "Ship To" address you MUST enter our address and 9 digit zip code or the "Local Pickup" option will not be available.:
     7393 BUSH LAKE RD
     EDINA, MN 55439-2027
Pickup hours are Monday through Thrusday 10:00 am to 2:00 pm CST.  Please let us know when you would like to pick up your order in the Notes section of the order.